Monday, May 10, 2010

Out –Of-Home Ad Firms Get Their Act Together

Out of home advertising has been around since the cave man. In a world gone crazy with digital options, we might wonder whether its efficacy is being challenged? Certainly it has never achieved the share of advertising in Australia that it commands in other developed markets, ironic given we spend more time outdoors than most other nations. Is there a chance out of home can grow its share given the inevitable launch of more competitors in the media sector?


Last week I had the privilege of chairing an out of home panel at the Media Federation of Australia’s NGen conference, attended by the younger members of our media industry. The panel included four CEOs from the sector. During the course of the hour, I was struck by many things, but mostly by how much had changed since the early ‘80s when I began my media career.


The industry is far more professional and formidable today than it was then. Ooh! Media’s Brendon Cook spoke to the huge consolidation of operators we’ve seen, and how that has made it easier and more efficient to buy national coverage. APN’s Richard Herring talked about the dramatic improvement in real estate use, better site presentation and the introduction of video formats. AdShel’s Steve McCarthy spoke about the exciting move away from static sites to ‘consumer dialogue’ using mobile technology. Eyecorp’s Mike Tyquin discussed the move from a largely roadside broadcast medium, to one that now offers a breadth of options in more engaged environments such as transit, retail precincts, office towers and universities. We have also seen the introduction of shorter length campaign options, and much faster copy changes.


All of the operators are excited by the digital age and keen to keep embracing new opportunities. Importantly though, Cook referenced the challenge of video formats in roadside inventory. A major study is currently being undertaken to assess the safety impact on drivers and pedestrians, which hopes to influence government legislation around this very tricky issue. This is less of a problem in retail and pedestrian environments, where we can expect more video options over time as panels become increasingly affordable. Herring was excited about the increased flexibility this will provide advertisers in potentially being able to schedule time sensitive advertising in different day parts. Tyquin however cautioned that video formats will need to do more than just allow copy changes every eight seconds to justify the investment in screens, consumer interactivity is key.


And most recently with the launch of MOVE (measurement of outdoor visibility and exposure) we have seen the industry tackle its biggest issue, the lack of a measurement currency. This is a huge step that has taken years of lobbying to achieve, and a massive investment from the OOH companies. It’s early days, but McCarthy was encouraged that the integrity of the data was not being questioned given the considerable industry consultation during the system’s development. All of the panel agreed the data is starting to change the types of briefs and conversations being had about OOH. But will it increase OOH’s share of advertising? Cook felt an increase from 4 per cent to 6 per cent was not unrealistic in the shorter term, with growth coming from increased investment in all formats as well as new technologies.


Herring made an important observation though. While the MOVE data is a breakthrough, ultimately advertisers are most interested in the results that OOH can deliver. To that end, Starcom’s ongoing IntenTrack study is helping us to quantify the effect that OOH options are having on influencing behaviours, particular in conjunction with the newer digital media options.


The good news is that OOH options are still very effective across every product category we measure, and are helping to stimulate behaviour in other digital media channels as well as influencing intention to buy and direct sales. In any given month, an average of 27 per cent of all people recall seeing OOH advertising in specific advertising categories. This is lowest for skincare at 21 per cent and highest for fast food at 38 per cent.


If we drill into the beer category, exposure to OOH beers ads dramatically increases claimed brand behaviour on every metric. Consumers are 55 per cent more likely to purchase, five time more likely to talk about and recommend the brand, twice as likely to look for the brand in store or on-premise, nine times more likely to attend a beer event, and nine times more likely to search online or visit the brand website. The results are similarly impressive in other categories.


It’s amazing to see how far the OOH industry has come, and its future is looking bright. Only six years ago, it was impossible to get these guys to co-operate on industry wide initiatives. Now Herring quotes their biggest recent achievement as the industry’s coming together to jointly promote effectiveness and launch the OOH currency, without “the knives coming out and blood on the floor”. I couldn’t agree more. Whether the sector can achieve its lofty goal of doubling advertising share remains to be seen. But I really hope they do, because here is a group of fierce competitors who are investing in their future and have finally realised they are much stronger together than apart.


Written by John Sintras for afr.com 06.05.10.

Thursday, May 6, 2010

Starcom iPad experience

After great anticipation we received delivery of the first Starcom Australia iPad this week. Whilst Australian release is some time away yet, we decided that it would be beneficial for our staff and clients to experience this technology in advance of in market availability.

So far the Sydney office and Melbourne office have had the opportunity to test drive it, with the following general feedback:
  • More love it than like it, few were unimpressed
  • Happy with size and weight
  • Increased understanding of where it could/will fit into current device repertoire
  • Frustration over lack of connectivity in office (we don't have wifi)
  • Recognition of need to access at high speeds to get full benefit
  • Disappointed with lack of webcam
  • Strong belief that 3G model is more desirable but unconvinced desirable enough to add to the monthly bill line up
From an advertising perspective, we will be leading the way in terms of understanding how consumers experience it more broadly. For two key reasons:
  • We have a local client participating in a major press titles iPad application at launch
  • Our Global network have launched a research initiative, titled iPanel, which is now in market investigating human experience and consumer behaviors around the technology
The iPanel went live at release of iPad in the US and has already been tracking how the iPad has become a must have 'plaything' for users as they figure out what exactly the iPad is, how they can use it and what it might replace in their technology and media 'diet'. Early findings are really interesting.

For more information on more detailed study findings, feel free to get in touch.

One more thing. I love it myself, and can't wait for my own (3G one) which I will be buying as soon as it's available here!

Yvette

Tuesday, May 4, 2010

The rise of geo based marketing (and how to get free jimmy choo shoes)

Geographic based marketing has often been thrown around as mobile's big jump into the advertising space, but it's never really become a reality due to privacy factors as well as a number of technical hurdles.

The strong uptake of smartphones (think Blackberries, iPhones etc) with GPS capabilities have given rise to a number of applications that allow you to 'check in' to the various places you visit. You can also see where all your friends are which makes it easy to organise impromptu get-togethers or make recommendations on restaurants/read tips on what to do when you travel. There are a number of these apps, with the main two being Foursquare (see screenshots below) and Gowalla.



The rise of these applications have led to some interesting marketing promotions:

Jimmy Choo Trainer Hunt:



This is a really fun way of using Foursquare.

Jimmy Choo have set up a Foursquare account, Twitter account and Facebook page for 'CatchaChoo'. They regularly move around London, checking in to Foursquare, and placing a pair of trainers nearby and posting pictures on twitter.

If anyone can find the trainers and the representative while they're still there, and confront them with the phrase "I've been following you", they get to win a pair of trainers. I really like this because it's very straightforward, very low tech, and doesn't really need much planning or coordination. & it's fun!

This is similar to something done by Host for Levi's in Australia last year - only Levi's coordinated through twitter, and the Levi's reps had to hand over the jeans that they were wearing! Unfortunately this didn't have the level of promotion behind it for it to really take off. It did have a lot of potential though.

Pepsi Loot:


"PepsiCo is looking to match consumers with its foodservice partners (i.e., companies and restaurants that serve Pepsi products in their establishments) with a marketing program that combines a mobile application and a loyalty program.

'It's all about how you engage with consumers, and it's all about how consumers are living their lives,' Margery Schelling, chief marketing officer for PepsiCo Foodservice, tells Marketing Daily . 'I don't know any consumers who aren't travelling around with their phones.'
In mid-May, PepsiCo will launch Pepsi Loot, an iPhone app that uses geotargeting for people to find nearby restaurants that serve Pepsi beverages, ranging from chains Taco Bell, Pizza Hut, Arby's and Panda Express to individual restaurants that have Pepsi contracts, Schelling says. 'It's a big equalizer,' she says. 'It's bringing a lot of awareness to some of our smaller partners.'"

You can read more on this at Mediapost.

How do you think you might be able to apply this technology to your clients? There's some great opportunity here for retailers/food based clients.

Wednesday, April 21, 2010

Festival of Media Award success

Overnight at the Festival of Media Awards held in Valencia, Spain, Starcom Australia has once again cleaned up!

The Festival of Media awards are dedicated to rewarding media excellence, sourcing entrants from a global pool of full service agencies, specialist digital agencies, advertisers, social network developers, mobile agencies, content creators, production companies and more. Within this extremely competitive field we have achieved great results.

On the Global front, our very own Jack Klues was nominated Media Professional of the Year, and Starcom Australia was short listed for agency of the year - a truly amazing result.

The Festival will be a highlight in the careers of a couple of our own team - Peter Toone and Laura Bartal who have led the development of several highly awarded campaigns and have continually produced excellent work. They have earned the opportunity to attend the festival, this was just as well, as we have won:

Best Use of Content for Strauchanie: Sponsoring a legend campaign. Congratulations to Peter and his team for this award.

Consumer Benefit Award for Pedigree Dog Adoption. Congratulations to Laura and her team for this award.

Our client Mars has also won advertiser of the year for Pedigree, Mars and Snickers. This is excellent recognition of our role in achieving delighted clients.

Thanks also must go to the Australian Product Committee for continuing to champion great work throughout our agency.

Congratulations to our winners and lets ensure these results provide inspiration to us all in continuing our focus on delivery of great work for our clients.

Friday, April 16, 2010

As Screens Abound, Monitoring is Critical

Don’t believe the hype that TV is in decline. Recent research reiterates people’s engagement with TV content is stronger than ever, and many homes claim they watch more content than ever before. Why? Because they can.

Technology continues to make more content available with more flexibility. PVR penetration continues to increase, and this will accelerate with the launch this week of Internet-based FetchTV. ninemsn’s FIXPlay video player has also launched and Internet enabled TV’s are here too.

More platforms will launch increasing people’s ability to engage with TV content. And that’s a key issue for our industry – how are we going to meaningfully capture this new viewing behavior? Yes, the traditional free-to-air TV bucket is leaking eyeballs, but they aren’t going down the drain, they’re leaking into different buckets that we need to identify and capture, soon.

The measurement of TV viewing took a giant leap forward this year with the measurement of time shifted viewing and the FTA digital channels. The panel is now more representative of homes with PVR technology. But it’s not enough.

Our industry needs to figure out how we are going to capture in-home and portable viewing across all three screens (TV, computer and mobile) with a meaningful and consistent currency. And we’ll probably have a fourth screen to deal with soon as Apple’s iPad and its clones take hold.

If you think this type of viewing is too small to worry about in the short term, think again. In a recent TV viewing study that Starcom conducted with Network Ten in November, one third of 16-54 year olds said they watched TV programs accessed over the internet. More specifically, 20% of 16-54s stream TV programs over the internet, 15% download and save the programs, and 11% watch programs downloaded by others.

In terms of the three screens, 87% of people who downloaded are watching or streaming on computers, 23% are watching on TV and 7% are watching or streaming on mobile phones. Sixteen per cent of these people are watching on more than one device.

That’s a lot of viewing not currently being captured. And it’s only going to increase as more content becomes available and download speeds increase. It’s time to start evolving our TV and digital measurement currencies now. We need a people-centric or content-centric approach that captures all viewers as TV content is remediated through different platforms. And we need to understand the varying impact and engagement of viewing on different platforms – does a smaller screen necessarily result in lower engagement, and if so what impact should that have on pricing? Yes, it’s a complex issue, and it will most likely require a hybrid approach, but that’s no excuse for not starting to test potential solutions now.

It makes sense for TV ratings supplier OzTAM to take the lead on this issue. OzTAM CEO Kate Inglis-Clarke agreed this week that this was the next major issue being investigated, and that preliminary work was being done by its ratings supplier AGB/NMR on how this viewing might be captured and when the viewing was sufficient enough to justify the costs associated.

The issue is a priority for both the Media Federation of Australia and the Australian Association of National Advertisers, and both will commit the necessary resources to work with the media companies and research providers to address it. But it’s going to take time. The sooner we get started the sooner we can better understand what’s really happening with all types of viewing. There may be an additional cost, but it’s a cost we can’t afford to ignore.

Written for Fairfax, published in SMH April 16

Thursday, March 25, 2010

News Digital CES presentation from Ed Smith

Ed Smith, CEO of News Digital presented to the Sydney team today.

Ed has recently been to Las Vegas for the 2010 CED and has pulled together a short presentation on the latest developments as he sees it.

To that end, here were his (edited by me) highlights:

  • 3DTVs are huge business and set to be the big news this Xmas
  • However, already in the pipeline thereafter is the even more exciting (thinner, clearer) AMOLED, which will probably be the next big thing in TVs in 2011
  • e-readers appear to have been over before even reaching Australia with tablets offering the same functionality and more (having said that their best usage appears to be office based report reading which makes some sense, no more lugging around 200 pages)
  • Interesting combo products are in the pipeline, such as e-reader/tablets (fold out one each side) and even e-reader + whiteboards designed for the class room
  • e-readers are now so common place/cheap he saw them for sale in a vending machine at a train station
  • There is much debate over the very small netbook vs the tablet with people taking sides
  • Wireless is becoming increasing important in the household as devices are popping up everywhere - one wireless connection could cover your TV, PC, fridge, tablet and bedside 'clock'
  • Widgets and apps are becoming the next big thing on TVs
  • There is a new iteration of gaming approaching that is much more about multiplayer and social off the back of World of Warcraft success (think eg kids playing with lego online with their friends, building and sharing)
Ed finished up with a couple of slides on some thoughts around how News plan to monetise content. Not surprisingly, new devices will play a pivotol role in this, with apps and widgets offering premium content via subscription for example. Watch this space!

Thursday, March 4, 2010

Time shifted TV ratings a real drama

By John Sintras
CEO, Starcom MediaVest Group

To the casual observer, Australia’s first weeks of time shifted viewing data may look less significant than expected. Make no mistake though: we are in the midst of a major structural shift, and we are all on a continual steep learning curve as we examine the early results and implications for programming and advertising. TV program engagement is stronger than ever, but the impact on traditional ‘ad breaks’ needs to be watched and assessed very carefully.

Although the data has been collected since December 27th, 2009, we have only started to see the results from regular programming in the last couple of weeks. While the first four weeks of January data showed that only about 3% of overall viewing was time shifted (lower than anticipated), this is growing as regular ‘must watch’ programming returns to our screens.

The latest week of consolidated ratings data shows that time shifted viewing has grown to 5%, more in line with what we were originally anticipating. Further, homes with a PVR time shifted more than double the amount of viewing at 12%. Given that a further 25% of households intend to acquire a PVR in the next year, the overall amount of time shifting will inevitably creep up to this 12% level and beyond.

There are few significant variations by age at this stage, although predictably shifting is much less prevalent for the over 65 year olds. As widely anticipated and reported this week, it’s the drama programs that are showing the big lifts with the incorporation of time shifted viewing. Ten’s The Good Wife went from number six in the overnight ratings to number one in the consolidated ratings, a lift of 9.8%. NCIS also lifted from number four to number two with a lift of 8.1%. Cougar Town also experienced a 7.9% lift, although it could be called a comedy drama. The strong time-shifted performance of drama is consistent with overseas findings and will continue to grow as PVR penetration increases.

The real drama though comes from an investigation of commercial break ratings. In Australia, ratings are made available minute by minute for post analysis of TV spots, but unlike the US, there is no aggregation of commercial break ratings for planning purposes. This means that TV planners and buyers must allow for an amount of ratings drop-off when they buy TV to allow for the inevitable drop between program averages and appearing in a commercial break. And here’s the crunch. The amount that we have been allowing for this ‘drop-off’ is getting higher with the new TV data. Further, it is varying quite dramatically depending on the program type and the amount of time shifting within it.

TEN is quite rightly delighted that its new drama The Good Wife took the top spot on February 7, allowing for time shifted viewing. But let’s take a closer look at the ad break data. For live viewing, there was a 6% drop off in the ad breaks, which is fairly consistent with what we’ve historically seen (and plan for). While the inclusion of time shifting adds almost 12% to the program’s average live audience, the drop off in ads breaks increases from 6% to 11% overall, as 53% of the 165,000 people who watched it later fast-forwarded the ads. This figure is even higher in homes with a PVR, where there is an 18% drop off in the consolidated ad break data.

To be fair to TEN, it still ends up with more viewers in the commercial breaks even allowing for the ad fast-forwarding in playback, but not as much as the program average implies (+5.9% vs +11.9%). This pattern is fairly consistent across dramas on all commercial networks.

Clearly as PVR penetration increases the difference between the program and commercial break ratings will continue to increase. There are two big implications here.

Firstly, in-program content will become quantifiably more valuable based on the higher number of viewers. Commercial networks have an opportunity here to justify a premium for sponsorships and associations that guarantee advertisers relevant exposure within programming.

Secondly, the flip side is that the commercial breaks will increasingly deliver less viewers which will put pressure on the historical value equation of the traditional commercial break.

This behaviour is not new, it was happening last year, presumably in similar quantities. The difference is we can now measure it. It’s time for the industry to look at the introduction of a commercial ratings planning database so that advertisers and their media agencies can more accurately plan and buy activity in commercial breaks. This may well result in a re-valuing of commercial versus in-program activity, but isn’t it better to be dealing with the reality of who’s seeing what rather than misleading program averages?


Written by John Sintras for afr.com